Crafted with passion and care
Unique and personal bouquet
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Public offer
TERMS AND DEFINITIONS
In this offer, unless the context otherwise requires, the following terms shall have the following meanings and shall form an integral part thereof:
"Seller" - WOW BOUQUET PORTAL, License No. 1093652, info@wowbouquet.ae, +971 56 760 2207.

"Buyer" - a natural person who has the intention to order and purchase goods and has provided the Seller with his personal data by registering on the Site, which may be used by the Seller to process the Buyer's Order.
"Site" - a program module, which is a set of web pages, placed in the Internet, located at the Internet address https://wowbouquet.ae.

"Online store" - a site for the sale of Goods from the Seller, located on the Site https://wowbouquet.ae.

"Goods" - the subject of the sales contract concluded between the Buyer and the Seller. Seller is the owner of the Goods being sold. All relationships related to the purchase and sale of the Goods arise between the Seller, who places the Goods on the website https://wowbouquet.ae, and the Buyer.

"Order" - the performance by the Buyer of actions aimed at the conclusion by him/her of a contract of sale and purchase, of the corresponding/relevant Goods/ Goods with the Seller "WOW BOUQUET PORTAL", by means of placing an Order on the website https://wowbouquet.ae.

"Conclusion of the contract of sale" - payment for the goods, whereby the retail sale contract shall be deemed concluded from the moment the Seller issues/sends to the Buyer a cash or sales receipt or other document confirming the payment for the goods.

"Promotional discount" is a discount that is provided for a certain Goods. The amount of the discount is indicated on the page of the Goods. The price for the Goods is specified taking into account the promotional discount.

"Promo code discount" is a discount that is provided for a certain group of Goods when the Buyer places an Order.

"Promo code" is a special code that provides a discount for a certain group of Goods and has an expiration date. Promo codes are applied automatically. Only one promo code can be applied in one Order.

"Delivery Service" - companies providing delivery services for the delivery of Orders to Buyers.
For the purposes of this offer, terms and definitions in the singular shall also refer to terms and definitions in the plural and vice versa.
1. GENERAL PROVISIONS AND CONDITIONS
1.1 This document "Public Offer" (hereinafter referred to as "Offer") is an official offer of "WOW BOUQUET PORTAL" to any natural person with legal capacity and the necessary authority to conclude with "WOW BOUQUET PORTAL" a contract of sale and purchase of Goods on the terms and conditions defined in this Offer and contains all material terms and conditions of the contract.
1.2 Relations in the field of consumer protection are governed by the UAE Civil Code
1.3 The information posted on the Website of the Online Store contains the terms and conditions of the offer to purchase goods and constitutes a public offer.
1.4 The Client agrees with the terms and conditions of the Offer by ticking the box "I agree with the Terms of Sale" when placing an Order on the Order placement page; in case of purchase of a gift certificate - also with the Regulations on the use of gift certificates; in case of participation in any promotional events - also with the regulations of the relevant action.
1.5 When placing an Order by phone contact center, e-mail and messengers of the Seller's official accounts, the Client confirms that he has read and agrees with the terms of the Offer.
1.6 By agreeing to the terms of this Offer the Client automatically gives his consent to "Receive e-mail and mobile messages".
1.8 The Seller reserves the right to make changes to this Offer, in connection with which the Buyer undertakes to independently monitor the presence of changes in the Offer posted on the Site.
1.9 The Seller shall supply and transfer, and the Buyer shall pay for and receive the Goods in accordance with the Order placed.
1.10 Any natural person over 18 years of age, capable of accepting and paying for the goods, purchasing or using the Goods solely for personal needs not related to business activities, provided that the Buyer has access to the order page, can make a purchase in the online store.
1.11 The Seller sells Goods to the Buyer, provides Services to the Buyer for cash or non-cash payment.
1.12 The Seller's obligation to transfer the goods shall be deemed fulfilled at the moment of actual transfer of the Goods included in the Order to the Buyer on the basis of a delivery note for certain Goods issued by the Seller or the Delivery Service delivering the Order, signed by the Buyer or another person who received the Goods, who provided information about the Order number, or other (including electronic) confirmation of the conclusion of a retail sales contract or the Order. The day of transfer of the Goods included in the Order to the Buyer shall be the day of Purchase of the Goods.
1.13 Title to the Goods and related risks shall be transferred from the Seller to the Buyer at the moment of actual transfer of the Goods. The Buyer's signature on the delivery note issued by the Seller or the Delivery Service shall serve as confirmation of the transfer of Title to the Goods.
1.14 Consent to the processing of personal data.
2. PRODUCT DESCRIPTION AND PRICE
2.1 Presentation of the Goods describes the characteristics of the Goods in the form of graphic, multimedia, or textual information.
2.2 Any information about the goods on the Website may be unilaterally changed by the Online Store without prior notice to the Buyer.
2.3 The goods are presented in the catalog through photo samples, which are the property of the online store.
2.4 The price of the goods is indicated in AED of the United Arab Emirates.
2.5 The price charged for the Goods is the price at the time of placing the order and is indicated in the emails confirming the receipt of the order and the order itself. The Seller may change prices at any time without notice and may correct errors (e.g. incorrect display of prices on the website due to technical problems).
2.6 The price of an item when placing an order for an item that is out of stock may change by the time of the start of sales. In this case, the goods will be sold at the changed price at the time of the start of sales (prices valid at the time of the transaction)
3. EXECUTION AND TERMS OF ORDER FULFILLMENT
3.1 The Customer's order can be placed in the following ways: accepted by phone listed on the Site, placed by the store manager, according to agreements with the Buyer, in messengers of the Seller's official accounts or placed by the Buyer himself on the Site.
3.2 The Buyer has the right to place an order for any product presented on the Website of the online store, available, or available for pre-order, provided that it is technically possible to make an order through the Site.
3.3 When placing an Order, the Customer must provide the following information:
- Full name of the Customer or the Recipient of the Order
- A valid telephone number (mandatory, it is a unique identifier of the Customer)
- E-mail (obligatory, information about the order and payment comes there)
- Delivery city
- Full delivery address
3.4 The Buyer is responsible for providing false information, resulting in the inability to fulfill or improper fulfillment of the Seller's obligations to the Buyer.
3.5 After placing an Order, the Buyer receives an informational letter confirming the Order placement to the e-mail address specified during registration. The Seller proceeds to complete the Order immediately upon receipt of the Order. Fully completed Order is transferred to the Delivery Service for delivery to the Buyer. In any case, the Seller's obligations to transfer the Goods and other obligations related to the transfer of the Goods shall arise from the moment of payment for the Goods.
3.6 The Seller shall confirm the order placed by the Customer on the website of the Online Shop by telephone and/or e-mail. In case of incorrectly specified contact information in the order, as well as failure to receive a response from the Buyer within 2 (two) calendar days from the moment of placing the order, the Seller has the right to cancel the Order in full.
3.7 In case of unavailability of the ordered goods in the Seller's warehouse, including for reasons beyond the Seller's control, the Seller shall inform the Buyer by phone or by sending a corresponding letter to the e-mail address specified during registration. The Buyer has the right to agree to accept the Goods in the quantity available from the Seller, to replace them with goods of a similar model or price, or to cancel this item of Goods from the Order. In case of failure to receive the Buyer's response within 2 (two) calendar days from the date of notification by phone or e-mail, the Seller has the right to cancel the Order in full by sending an e-mail to the address specified during registration.
3.8 In case of cancellation of all or part of the pre-paid goods, the cost of the canceled Goods shall be returned by the Seller to the Buyer to the payment card from which the payment for the Goods was made.
3.9 All delivery times, costs, stock availability and other information regarding the Goods specified on the Website are for reference (informational) purposes and do not give rise to any legal consequences for both the Seller and the Buyer. The information on the Site regarding the delivery dates of the Goods and their availability is indicative.
3.10 The Seller has the right to unilaterally limit the number of Goods items in one order, the amount of one Order, the form of possible payment for the Order, as well as the number of Orders sent to one address to one Buyer.
3.11 If the Buyer has any questions regarding the Order, the Buyer shall contact the Seller by phone +971 56 760 2207 or by e-mail info@wowbouquet.ae. The Seller is not responsible for the consequences of the Buyer sending letters outside this chain and reserves the right not to respond to such letters.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1 The Seller has the right:
4.1.1 Change this Agreement, prices for the Goods and tariffs for related services, methods and terms of payment and delivery of goods unilaterally by posting them on the pages of the Online Store located at the Internet address: https://wowbouquet.ae/ All changes shall take effect immediately after publication, and shall be deemed to be brought to the Buyer's attention from the moment of such publication.
4.1.2 Record telephone conversations with the Buyer. The Seller undertakes to: prevent attempts of unauthorized access to information and/or its transfer to persons not directly related to the execution of orders; timely detect and suppress such facts.
4.1.3 Without agreement with the Buyer, transfer its rights and obligations to third parties for the execution of the Contract.
4.1.4 Before delivery of the goods ordered by the Buyer, the Seller has the right to demand from the Buyer 100% prepayment of the ordered goods. The Seller has the right to refuse to deliver the goods to the Buyer in the absence of such payment.
4.1.5 The Seller has the right to limit the quantity of Goods delivered to the Buyer at the same time. Information about the quantity of goods available for ordering is available on the Seller's Website in the "Payment and Delivery" section.
4.1.6 The Seller has the right to set restrictions for the Buyer to reserve the Goods.
4.1.7 Use "cookies" technology. The information contained in Cookies is not transferred to third parties.
4.1.8 Receive information about the ip-address of the visitor of the Site https://wowbouquet.ae/. This information is not used to establish the identity of the visitor and shall not be transferred to third parties.
4.1.9 The Seller has the right to send to the Buyer messages of advertising and informational nature by means of e-mail and sms-mailings with information about discounts, promotions, new arrivals, etc. The frequency of mailings is determined by the Seller unilaterally.
4.2 The Buyer undertakes:
4.2.1 Prior to the conclusion of the Agreement to familiarize himself with the content and terms of the Offer, prices for the Goods offered by the Seller in the online store.
4.2.2 In fulfillment of the Seller's obligations to the Buyer, the latter shall provide all necessary data unambiguously identifying him as a buyer and sufficient to deliver to the Buyer the Goods ordered and/or paid for by him.
4.2.3 Pay for the ordered Goods and their delivery on the terms and conditions of this Agreement.
4.2.4 Comply with the terms and conditions of this Offer.
4.3 The Buyer has the right:
4.3.1 The Buyer has the right to refuse to receive e-mail and sms-mailings, for this purpose he should apply through the feedback form with the comments "About refusal of advertising mailing".
5. DELIVERY
5.1 The Seller delivers the Goods ordered by the Buyer using its own or external delivery service. Delivery terms and costs are specified on the Seller's Website in the "Delivery" section.
5.2 Delivery is made to the localities available for delivery at the time of placing the Order.
5.3 The Seller will make every effort to comply with the delivery terms specified on the Site, however, is not responsible for any delays in delivery that occur after the Order has been transferred to the Delivery Service.
5.4 Simultaneously with the transfer of the goods to the Buyer the information about the Goods, the procedure and terms of returning the Goods shall be transferred.
5.5 Title to the Goods and related risks are transferred from the Seller to the Buyer at the moment of transfer of the Goods, after payment.
5.6 When handing over the Order, the Buyer is obliged to inspect the integrity of the individual package and the presence of external damage on it in the presence of a representative of the delivery service. After making sure that the package is intact and free from external damage, open the individual package and check the presence of the goods in it. Having made sure that the goods are present and there are no traces of mechanical or other damage, check the data on the goods in the accompanying document. The Buyer, having made sure that the goods he ordered have been delivered to him.
5.7 If the goods have received defects due to any reasons to the Buyer, the Buyer is obliged to take all necessary actions to preserve the original trade dress; to hand over the goods to the representative of the Delivery Service.
5.8 In case of full or partial rejection of the purchase by courier delivery, the cost of delivery of the order should be paid.
6. PAYMENT
6.1 Payment for the Goods ordered by the Buyer on the Website of the Online Store shall be made in AED, by transferring cash to the Seller's courier, as well as by payment by bank card, or other methods specified on the website in the "Payment" section. In case of non-cash payment method, the Buyer shall bear the cost of transferring funds to the Seller's account.
6.2 The price of the Goods is indicated on the Website of the Online Store, in the product card directly next to its image.
6.3 The Seller reserves the right to change prices unilaterally. In this case, the price of the Goods ordered by the Buyer through the Website from the moment of order confirmation by the Seller is not subject to change.
6.4 In case of prepayment of the Goods, the Order is accepted for processing only after the Customer's funds are credited to the Seller's current account.
6.5 Peculiarities of payment for the Goods using bank cards
6.5.1 In accordance with the provision of the UAE law, bank card transactions shall be made by the cardholder or a person authorized by him.
6.5.2 The procedure for payment by bank cards is specified on the Website in the "Payment" section.
6.5.3 Authorization of bank card transactions is performed by the bank. If the bank has reasons to believe that the transaction is fraudulent, the bank has the right to refuse to perform the transaction. Fraudulent bank card transactions are subject to the UAE law.
6.5.4 In order to avoid cases of various misuse of bank cards in payment, all Orders placed on the Site and prepaid by bank card are checked by the Seller. The Seller reserves the right to cancel the Order without giving a reason. The cost of the Order is returned to the owner's bank card.
6.6 The Seller has the right to provide the Customer with discounts on the Goods and establish a bonus program. Types of discounts, bonuses, procedure and terms of accrual are specified on the Site in the "To Buyers" section and may be unilaterally changed by the Seller.
6.7 The Seller has the right to set discounts in order to promote a particular method of payment or delivery of Goods. At the same time, the Seller may limit the terms of validity of discounts.
6.8 In case of unavailability of goods, the Seller has the right to cancel the order, returning the money to the Buyer to the card from which the payment was made.
6.9 In case of defects during delivery, "WOW BOUQUET PORTAL" is obliged to remake the same compilation as specified in the application by the Buyer.
7. FORS-MAJOR
7.1 Any of the Parties shall be released from responsibility for full or partial non-fulfillment of its obligations under this Agreement if such non-fulfillment was caused by force majeure circumstances arising after signing of this Agreement.
7.2 Force majeure circumstances shall mean extraordinary events or circumstances that such Party could not have foreseen or prevented by means available to it. Such extraordinary events or circumstances include, but are not limited to: strikes, floods, fires, earthquakes and other natural disasters, wars, military actions, actions of local or foreign governmental authorities, as well as any other circumstances beyond the reasonable control of either Party.
7.3 Changes in applicable laws or regulations directly or indirectly affecting any of the Parties shall not be considered as force majeure circumstances, however, in case of such changes that prevent any of the Parties from performing any of its obligations under this Agreement, the Parties shall be obliged to immediately decide on the order of work to eliminate this problem in order to ensure the Parties' continued performance of this Agreement
8. LIABILITY OF THE PARTIES
8.1 For failure to fulfill or improper fulfillment of the terms of this Agreement (accepted by the Buyer of the Seller's offer) the Parties shall be liable in accordance with the laws of the United Arab Emirates.
8.2 All textual information and graphic images placed in the online store and on the Website have a legal right holder. Illegal use of the said information and images shall be prosecuted in accordance with the current legislation of the UAE.
8.3 The Seller shall not be liable for any damage caused to the Buyer as a result of improper use of the Goods purchased in the Online Store.
8.4 The Seller is not liable for the Buyer's losses resulting from:
8.4.1 Incorrect filling in of the Order, including incorrect specification of personal data;
8.4.2 Unauthorized actions of third parties.
8.4.3 The Buyer is fully responsible for the accuracy of the information provided by him when ordering goods in the online store.
8.4.4 The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.
9. CONFIDENTIALITY AND PROTECTION OF INFORMATION
9.1 The Seller guarantees confidentiality and protection of the received information in accordance with the current legislation of the UAE. Storage and processing of personal data provided by the Buyer is carried out under the conditions described on the website in the section "Privacy Policy".
9.2 The Seller has the right to use "cookies" technology (technology that allows a web server to send service information to the user's computer and save it in the browser).
9.3 The Seller receives information about the device identifier of the Website visitor connected to the local network and/or Internet (IP-address). This information is used solely for statistical purposes and is not used to establish the identity of the visitor.
9.4 The Seller is not responsible for the information provided by the Buyer on the Site in public form.
10. OTHER CONDITIONS
10.1 The legislation of the Russian Federation shall apply to the relations between the Buyer and the Seller.
10.2 Recognition by the court of invalidity of any paragraph or subparagraph of these terms and conditions of the Offer does not entail invalidity of other paragraphs or subparagraphs.
10.3 The provisions of this Offer do not limit or diminish the rights of the Buyer in comparison with the rights granted to him by the current legislation of the Russian Federation. If the provisions of these Terms and Conditions specify only one or more of the Buyer's rights from the general list of his rights provided by law, the Buyer is entitled to exercise other rights to the extent and in the manner provided by law
11. COMPANY DETAILS
WOW BOUQUET PORTAL
Main License No 1093652
Area: Al Barsha South 1
Email for inquiries: info@wowbouquet.ae